All FAQ
How can I place an order?
Orders can be placed through our website. Simply select your favorite products and proceed to checkout.
For B2B Corporate Gift orders, please contact us directly.
Where do you ship?
We ship worldwide.
How are the products packed and protected during delivery?
Each product is placed inside a specialized product packaging.
To ensure stability, the products are securely positioned using a combination of cardboard, foam, and styrofoam.
How do I receive my order?
We offer worldwide shipping through Canada Post with tracking information provided. Delivery times and cost will be calculated at checkout depending on your shipping destination country and order weight.
How can I track my order?
You can track your order status by logging into your account on our website and visiting the "My Orders" section. Additionally, you will receive email updates regarding the status of your order.
Are your products in stock?
All our products are handmade and produced individually. To reduce waiting times most products are usually in stock. The production time can be found on each product page.
Can I make my order a gift?
After placing your order, please send us a message to info@trifacade.com to make sure no invoice is attached to the package.
Does the shipping cost include import duties or any other fees?
Import taxes and duties: Learn more
How can I return my order?
Send us a message directly to info@trifacade.com and we will send you the instructions for your return.
How much time do I have to return my order?
Returns need to be made within 7 days after delivery.
What are the dimensions?
The dimensions vary by product size, with detailed measurements provided on each product page.
What materials are used in your products?
All of our products are crafted using biodegradable and eco-friendly materials. By choosing our products, you are not only enhancing your space with beautiful, handcrafted decor but also supporting a more sustainable future.
Can I customize decoration pieces?
Yes, many of our decoration pieces can be customized to match your preferences. You can choose from a variety of forms, finishes and colors. Please visit our customization section for more details or contact our customer service.
How should I clean and maintain the model?
Just blow-dry the product with cold air or use a soft, dry cloth for water parts. Avoid using water or cleaning agents that could damage the materials. For more informations see our Cleaning Guide.
What payment methods do you accept?
We accept various payment methods, including credit cards and PayPal.
How do you ensure the security of my personal information?
Your security is our top priority. We use advanced encryption and security measures to protect your information throughout the transaction process.
Here you can access more details about how you data is stored and processed: Privacy Policy.
Where are you based?
Our production and office are based in Ontario Canada. Learn more about TriFacade.
Do you have a showroom?
Yes, you can visit our studio. Please get in touch with us to set an appointment.
How do I sign up to CITYFRAMES Newsletter?
You can sign up here.
How do I unsubscribe from your Newsletter?
In every newsletter we send, you will find an unsubscribe button to unsubscribe.