RETURNS

Terms of Sale

It’s ok to change your mind! If your purchase doesn’t meet your expectations, or in the unlikely event it arrives damaged or defective, we would be more than happy to make it up to you.

To make a return or exchange, simply reach out our customer service team within seven (7) business days of receiving your order.

No exchanges or refunds are permitted for special order items (customized or customer-specified items). For all other items, the customer has the option to request an exchange or a credit note within seven (7) days of delivery. In this case, the delivery and return costs will be the customer's responsibility. The returned item must be in its original condition and accompanied by an invoice. The credit note will be issued within five (5) to ten (10) business days after receipt of the item. Delivery and return fees are non-refundable.

Original Packaging

We pack your items as carefully as we would pack our own in order to avoid any damage during shipping. Please hold onto all labels and return unwanted items in their original packaging.

Product Condition

All products must be returned or exchanged in their original condition—unused, unmodified, unwashed (like new) and accompanied by an invoice.

You will be notified by email when the refund has been processed. Please note your financial institution may require additional processing time to credit your account.

You have the option to cancel your order partially or fully within three (3) days for special orders (customized or customer-specified items) and within seven (7) days for regular orders following your purchase. To initiate a cancellation, contact your in-store advisor or our customer service team. If the cancellation is made within the specified timeframes, the amount paid will be refunded. Beyond these time limits, TriFacade will apply cancellation fees as follows:

  • A minimum of 50% of the value of the cancelled items for any special order.
  • 15% of the value of the cancelled items or a credit note equivalent to the total amount already paid of the cancelled items for any regular order.

TriFacade works with suppliers and manufacturers who offer various warranties on all their products. These warranties are limited to the replacement (identical product or equivalent value) or repair of defective items. A replacement will be made following verification and approval by the manufacturer. The warranty is non-transferable if you resell the product.